Privacy Policy
This Privacy Policy explains how Sereno Medranca collects, uses, discloses, and safeguards information when you access our website or use our services. Please read this policy carefully. This is a general draft provided for informational purposes and should be reviewed and adapted to reflect your actual data practices and applicable law before publication.
Last Updated
This policy was last reviewed on the date of publication of this website. We may update it periodically, and the revised version will be posted on this page.
Scope
This policy applies to information collected through our website, any associated application interfaces, and communications you have with Sereno Medranca.
Who We Are
Sereno Medranca provides AI-driven data analysis and decision support tools for family financial planning, as described elsewhere on this site.
1. Information We Collect
We may collect information that you provide directly to us, such as your name, email address, and any details you submit through contact or access-request forms. We may also collect information automatically when you use our website, including device information, browser type, IP address, pages viewed, and timestamps of access, typically gathered through standard web logging and cookies.
If you use our services, we may also process information you input into the platform for the purpose of generating analysis or decision-support outputs. The specific categories of data collected will depend on how our services are configured and used.
2. How We Use Information
We use the information we collect to operate, maintain, and improve our website and services; to respond to inquiries and access requests; to provide customer support; to monitor usage and performance; to maintain security and prevent misuse; and to comply with applicable legal obligations. We do not use information for purposes incompatible with those described in this policy without providing further notice.
3. Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and securing our services, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time.
4. Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to recognise returning visitors, remember preferences, and analyse site usage. You can control cookies through your browser settings, including blocking or deleting them, though doing so may affect certain site functionality. Where required, we will request your consent before placing non-essential cookies.
5. How We Share Information
We do not sell personal information. We may share information with service providers who perform functions on our behalf, such as hosting, analytics, or communication tools, subject to confidentiality obligations. We may also disclose information where required by law, to protect our rights, or in connection with a business transaction such as a merger or asset transfer, subject to appropriate safeguards.
6. International Data Transfers
If information is transferred to or accessed from a country other than the one in which it was originally collected, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements. Specific transfer mechanisms will depend on our operational arrangements at any given time.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the purpose for which it was collected.
8. Security
We implement reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal information, to object to certain processing, or to request a copy of your data in a portable format. To exercise any such rights, please contact us using the details on our Contact page or as provided elsewhere on this site. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.
10. Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies before providing any information to them.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page and update the date at the top of the policy. Your continued use of our website or services after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the contact channels listed on our website. We aim to address inquiries promptly and in good faith.